1. No Cancellations After Order Confirmation
Except as required by applicable mandatory law, once an order has been confirmed and payment has been received, all sales are final.The Buyer acknowledges and agrees that:

• payments are non-refundable; and
• the order may not be cancelled by the Buyer for any reason, including but not limited to:
• change of mind;
• lack of use or internal business decisions;
• project cancellation or delay;
• internal approval issues;
• commercial performance considerations; or
• any other business-related reasons.

No right of return or refund exists except as expressly provided under Section 2 of this Policy.

2. Refunds for Damaged or Defective Products
A refund or replacement may only be issued where the Product delivered is:

• materially defective;
• damaged during transportation; or
• not in accordance with the specifications set out in the applicable purchase agreement or Order Confirmation.

2.1 Reporting Requirements
To qualify for any remedy under this section:

• any visible damage or non-conformity resulting from transportation must be reported within forty-eight (48) hours of delivery; and
• the report must be accompanied by reasonable supporting evidence, including photographs, videos, or delivery inspection reports.

Failure to report within this timeframe shall constitute acceptance of the Product.

3. Seller’s Right to Remedy
The Buyer must allow the Seller the opportunity to inspect, repair, or replace the Product at the Seller’s sole discretion.Where a defect or damage is confirmed, the Seller shall have the exclusive right, at its discretion, to:

• repair the Product;
• replace the defective part or Product; or
• issue a refund only where repair or replacement is not commercially or technically feasible.

For the purposes of this Policy, “damage” does not include:

• normal wear from assembly or installation;
• minor scratches or cosmetic imperfections; or
• other non-material defects that do not affect the Product’s functionality.

4. Acceptance of Product
Installation, commissioning, or first use of the Product shall constitute full and unconditional acceptance by the Buyer, except for defects validly reported in accordance with this Policy or the applicable Warranty Policy.

5. Seller’s Right to Cancel
The Seller reserves the right to cancel an order or agreement, without liability, under any of the following circumstances:
a. the Buyer fails to pay any amount when due;
b. the Buyer becomes insolvent, enters bankruptcy proceedings, or makes an assignment for the benefit of creditors; or
c. in the Seller’s reasonable judgment, the Buyer’s ability to meet its payment obligations becomes impaired or doubtful.

In the event of cancellation by the Seller:

• payments received for undelivered Products shall be refunded, unless the Buyer is in default; and
• the Seller shall have no liability for any indirect, consequential, or loss-of-profit damages arising from such cancellation.

6. No Implied Exceptions
Any exception to this Cancellation & Return Policy must be:

• expressly approved in writing by an authorized representative of the Seller; and
• limited strictly to the specific transaction stated therein.

No verbal statements, marketing materials, or prior practices shall create any implied right of cancellation or refund.

7. Relationship with Contractual Terms
This Cancellation & Return Policy:

• applies only where expressly referenced or approved by the Seller;
• does not modify warranty rights, payment obligations, or liability limitations set out in the applicable agreement;
• does not apply automatically to all sales.

8. Acceptance of Policy
By placing an order, the Buyer confirms that it has read, understood, and agrees to this Cancellation & Return Policy in full